Frequently asked questions about the telephone and online counselling service
LIEBESLEBEN offers counselling on gender diversity, sexual orientation and how to protect yourself from conversion therapy. We also provide support on issues like gender identity and coming out. The counselling team can also answer your questions about conversion therapy, such as the legal situation surrounding it, how you recognise conversion therapy and how you can protect yourself from it.
And by the way: we also offer counselling for relatives, friends, co-workers, teachers, educators and other professionals.
LIEBESLEBEN takes the protection of your data seriously! Your inquiry will therefore of course be treated completely anonymously. This includes not having to give your name if you don't want to. However, if you need the address of a counselling centre near you, we need to know your postcode.
We only need your email address to send you login details in case you forget them, or to notify you when you a response to your inquiry is ready. Your email address will only be used for this purpose and it will of course be deleted when you delete your account – just like all other data.
You will receive an answer as soon as possible – definitely within a few days. Unfortunately, we cannot give you an exact time frame.
No, definitely not! Your data will be encrypted and will not contain any personal information. It is not evaluated in our system.
Yes, the questions and answers are stored, but they are of course treated with strict confidentially. This is necessary for quality assurance. As soon as you delete your account, all related information will be deleted as well.
The team of the telephone and online counselling service consists of experts from various professions who focus on the topics of sexuality, sexual and gender diversity and protection from conversion therapy. These experts also receive ongoing training on these topics.
It is generally not possible to predict this. However, our trained counsellors will only ask questions which they consider necessary in order to deal with your personal concerns. It helps for you to be open and honest. But of course you don't have to answer questions you don't feel comfortable with.
Webanalyze / Data collection
We would like to continually improve this website. To do this, we ask for your consent to the statistical collection of usage information. Consent can be revoked at any time.
Which service is used?
Matomo
For what purpose is the service used?
Collection of key figures for web analysis in order to improve the offer.
What data is collected?
IP address (will be immediately anonymized),
Device type, device brand, device model,
Operating system version,
Browser/browser engines and browser plugins,
URLs accessed,
the website from which the accessed page was reached (referrer site),
Length of stay,
downloaded PDFs,
entered search terms.
The IP address is not saved completely, the last two octets are omitted/altered at the earliest possible point in time (example: 181.153.xxx.xxx).
No cookies are stored on the device. If consent is not given for data collection, an opt-out cookie will be placed on the end device, which ensures that no data is collected.
How long is the data stored?
The anonymized IP address is stored for 90 days and then deleted.
On what legal basis is the data collected?
The legal basis for collecting the data is the consent of the user in accordance with Article 6 Paragraph 1 Letter a of the General Data Protection Regulation (GDPR). Consent can be revoked at any time on the data protection page. The lawfulness of the data processing carried out until the revocation remains unaffected.
Where is the data processed?
Matomo is operated locally on the servers of the technical service provider in Germany (processor).
More information:
Further information on the processing of personal data can be found in the data protection information.